Tectix Group (“Tectix”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, online shop, or services. This policy forms part of our Terms and Conditions.

By using our website, you agree to the collection and use of your personal information as described in this policy.

1. Who We Are

This website and online store are owned and operated by:

Tectix Group
Address:
Building 14, Block B
Byls Bridge Office Park
Cnr Olievenhoutbosch Drive & Jean Avenue
Centurion, 0157
Email: shop@tectix.tech

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

Full name
Email address
Phone number
Delivery and billing address
Company details (if applicable)
Account login details

Information provided through enquiries, forms, or support requests

Order Information
When you purchase from our store:
Product details and order history
Transaction references
Payment confirmation (processed by a secure third-party payment provider)

Note: We do not store credit card or banking details on our servers.

3. How We Use Your Information

We use your personal information to:

Process and deliver orders
Manage your account
Communicate about orders, invoices, or support requests
Send service-related notifications
Improve our website, products, and services
Prevent fraud and enhance security
Comply with legal and regulatory requirements

We may also send marketing communications if you have opted in. You can unsubscribe at any time.

4. Consent

By using our website or providing your information, you consent to the collection and processing of your personal information for the purposes described in this policy.

If we need to use your information for a new purpose, we will request additional consent where required.

5. Cookies and Tracking

Our website uses cookies to:

Maintain your shopping cart
Remember preferences
Improve website performance
Analyse traffic and usage trends
Cookies do not store sensitive personal information such as passwords or payment details.

You may disable cookies in your browser, but some features of the site may not function properly.

6. Log Files and IP Addresses

We automatically collect technical information such as:

IP address
Browser type
Device information
Pages visited and usage patterns
This information is used for:
Security and fraud prevention
System administration
Statistical analysis (non-identifiable)

7. Third-Party Services

We may use trusted third parties to provide services such as:

Payment processing
Courier and delivery services
Website hosting and analytics
Email communications

These providers only receive the information necessary to perform their services and are required to protect your information.

We do not sell or share your personal information with advertisers.

8. External Links

Our website may contain links to external websites. Tectix Group is not responsible for the privacy practices or content of those sites.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal information from:

Loss
Unauthorised access
Misuse
Alteration or disclosure

However, no system can guarantee absolute security.

If a data breach occurs, we will take appropriate action and notify affected users where required by law.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Fulfil orders and provide services
Meet legal, tax, and accounting requirements
Resolve disputes or enforce agreements

11. Your Rights Under POPIA

You have the right to:
Access your personal information
Request correction or deletion
Object to certain processing
Withdraw consent for marketing communications

To exercise your rights, contact us at:
info@tectix.tech

We may request proof of identity before processing your request.

12. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of the website after changes indicates acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Tectix Group
Email: shop@tectix.tech
Website: https://shop.tectix.tech