Terms of Service

These Terms and Conditions govern your use of the Tectix Group website and the purchase of products from our online store. By accessing this website or placing an order, you agree to be bound by these Terms.

1. Company Information

This website is owned and operated by:

Tectix Group
Email: shop@tectix.tech
Website: https://shop.tectix.tech
Business Location: South Africa

2. Use of the Website

By using this website, you agree that:

  • You are at least 18 years old or using the site under the supervision of a parent or guardian.
  • You will not use the website for any unlawful or fraudulent purpose.
  • You will provide accurate and complete information when placing orders or creating an account.
  • We reserve the right to refuse service, cancel orders, or terminate accounts if misuse or fraud is suspected.
3. Product Information

We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate.

However:

  • Images are for illustrative purposes only.
  • Product specifications may change without notice.
  • Errors may occur. We reserve the right to correct any errors and cancel affected orders if necessary.
  • If an order is cancelled due to an error, a full refund will be issued.
4. Pricing and Payment

All prices are listed in South African Rand (ZAR).

Prices include VAT on the product listing.

Payment must be made in full before an order is processed.

We accept secure payments through approved third-party payment providers.

Tectix Group does not store credit card or banking details.

5. Order Acceptance and Availability

An order is only confirmed once payment has been received.

If a product becomes unavailable after an order is placed, we will contact you and offer:

  • A refund
  • An alternative product
  • A delayed delivery (if restocking soon)

We reserve the right to cancel orders due to:

  • Stock unavailability
  • Pricing errors
  • Suspected fraud or payment issues
6. Delivery

Delivery is available within South Africa only.

Delivery timeframes are estimates and not guaranteed.

Risk and ownership pass to the customer once the goods have been delivered and accepted.

Please refer to our Delivery Policy for full details.

7. Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with the Consumer Protection Act (CPA).

Customers may:

  • Return defective products within 6 months of purchase (CPA warranty)
  • Request repair, replacement, or refund for faulty items

For full details, please refer to our Returns Policy.

8. Warranty

Products may carry manufacturer warranties.

Warranty does not cover:

  • Physical damage
  • Misuse or improper installation
  • Power surges or liquid damage
  • Normal wear and tear
  • Warranty claims may require product assessment before approval.
9. Customer Responsibilities

You agree to:

  • Provide accurate delivery details
  • Inspect goods upon delivery
  • Report any damage, missing items, or errors within 48 hours
  • Use products according to manufacturer instructions
10. Limitation of Liability

To the extent permitted by law:

  • Tectix Group is not liable for indirect, incidental, or consequential damages.
  • Our liability is limited to the value of the product purchased.
  • We are not responsible for delays caused by couriers, suppliers, or events beyond our control.
  • Nothing in these Terms limits your rights under the Consumer Protection Act.
11. Intellectual Property

All content on this website, including:

  • Logos
  • Text
  • Graphics
  • Images
  • Product listings

is the property of Tectix Group or its licensors and may not be copied, reproduced, or used without permission.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

13. Third-Party Services

We may use third-party providers for:

  • Payments
  • Delivery
  • Website hosting
  • Analytics

Tectix Group is not responsible for the policies or actions of third-party services.

14. Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on our website.

Continued use of the website after changes indicates acceptance of the updated Terms.

15. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

16. Contact Information

If you have any questions about these Terms, please contact:

Tectix Group
Email: shop@tectix.tech
Website: https://shop.tectix.tech